I hope everyone remember the SUCCESSFUL MGBS event details which we have posted a month ago.
We did not just stop at that, since we believe that erasing the problems right from the roots is the best solution.
So,Here is an interesting update on that event..
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Monday, July 12, 2010
Friday, July 2, 2010
Seating Arrangements Problem and a solution in busstops
What was the Problem? :
Every citizen who has visited the bus stations or bus stops knows the problem of seating arrangement which is insufficient by any standards. Also CC/BT pavements have to be provided in all bus stations at IN and OUT approaches and parking yards, which are clearly not being provided. Some such pavements, which started construction, also were left incomplete by the R.T.C.
What do rules say? :
A.P.S.R.T.C has announced that they will provide seating arrangements at all bus stations and bus stops for the convenience of passengers. They also have started the construction of CC/BT pavements, which were very essential. But they haven’t finished their construction. Also they haven’t provided the seating arrangements.
What have we done? :
We lodged a 30 point complaint, on 11-11-2009, to the R.T.C. in which we mentioned this problem clearly. Though, the officials didn’t show interest on the complaint, we made them take some action by filing an R.T.I application, on 14-12-2009 demanding the action taken report on our complaint lodged.
Actions taken:
The civil engineer, who has taken up the job, sent a reply on 30-1-2010, issuing the orders to the Executive engineer, to provide seating arrangements and CC/BT pavements on the IN and OUT approaches at bus stations. He also ordered to complete the incompletely constructed pavements.
This is the power of R.T.I that made R.T.C. issue orders on the facilities that they announced but have not implemented. If you think you too can fight for some good cause you are welcome. We are here to help you.
Please download Complaint, RTI and Replies here.
Every citizen who has visited the bus stations or bus stops knows the problem of seating arrangement which is insufficient by any standards. Also CC/BT pavements have to be provided in all bus stations at IN and OUT approaches and parking yards, which are clearly not being provided. Some such pavements, which started construction, also were left incomplete by the R.T.C.
What do rules say? :
A.P.S.R.T.C has announced that they will provide seating arrangements at all bus stations and bus stops for the convenience of passengers. They also have started the construction of CC/BT pavements, which were very essential. But they haven’t finished their construction. Also they haven’t provided the seating arrangements.
What have we done? :
We lodged a 30 point complaint, on 11-11-2009, to the R.T.C. in which we mentioned this problem clearly. Though, the officials didn’t show interest on the complaint, we made them take some action by filing an R.T.I application, on 14-12-2009 demanding the action taken report on our complaint lodged.
Actions taken:
The civil engineer, who has taken up the job, sent a reply on 30-1-2010, issuing the orders to the Executive engineer, to provide seating arrangements and CC/BT pavements on the IN and OUT approaches at bus stations. He also ordered to complete the incompletely constructed pavements.
This is the power of R.T.I that made R.T.C. issue orders on the facilities that they announced but have not implemented. If you think you too can fight for some good cause you are welcome. We are here to help you.
Please download Complaint, RTI and Replies here.
Misuses of CAT CARD
What was the problem? :
In district ordinary (Palle Velugu) service buses, the CAT Card holders, who travel from one place to another for job purposes, are misusing the CAT Card for their personal benefit. Instead of taking a single ticket for the whole journey they take number of tickets on the whole journey. This is to avail concession on each ticket for their gain. For example instead of buying a Rs. 30 ticket which gives them a Rs.3 concession, they take 6 Rs.5 tickets so that they get each ticket for Rs.3 and they get double the concession. This results in loss to R.T.C.
What do rules say? :
CAT card was introduced in order to benefit the card holders by providing some concession on their ticket fare. The persons who opt for CAT cards are generally those people who travel on a regular basis. But the concession on the ticket fare is to be limited to only once in the whole journey. But due to some miscommunication and loopholes in the rules of CAT card the CAT card holders are misusing their liberty for saving their money.
What have we done? :
We lodged a 30 point complaint, on 11-11-2009, to the R.T.C. in which we mentioned this problem clearly. Though, the officials didn’t show interest on the complaint, we made them take some action by filing an R.T.I application, on 14-12-2009 demanding the action taken report on our complaint lodged.
Actions taken:
The reply came on 25-01-2010 regarding the CAT card issue and they made certain fare revisions. They claimed that according to new fare revision they have restricted CAT card holders from performing break journey so that they cannot avail additional concession than they originally deserved.
This is the power of R.T.I which made R.T.C to revise and review their loopholes and even correct their mistake to save public money. Please come forward to fight against any such incidents that you come across every day. We are here to help you.
Please download Complaint, RTI and Replies here.
In district ordinary (Palle Velugu) service buses, the CAT Card holders, who travel from one place to another for job purposes, are misusing the CAT Card for their personal benefit. Instead of taking a single ticket for the whole journey they take number of tickets on the whole journey. This is to avail concession on each ticket for their gain. For example instead of buying a Rs. 30 ticket which gives them a Rs.3 concession, they take 6 Rs.5 tickets so that they get each ticket for Rs.3 and they get double the concession. This results in loss to R.T.C.
What do rules say? :
CAT card was introduced in order to benefit the card holders by providing some concession on their ticket fare. The persons who opt for CAT cards are generally those people who travel on a regular basis. But the concession on the ticket fare is to be limited to only once in the whole journey. But due to some miscommunication and loopholes in the rules of CAT card the CAT card holders are misusing their liberty for saving their money.
What have we done? :
We lodged a 30 point complaint, on 11-11-2009, to the R.T.C. in which we mentioned this problem clearly. Though, the officials didn’t show interest on the complaint, we made them take some action by filing an R.T.I application, on 14-12-2009 demanding the action taken report on our complaint lodged.
Actions taken:
The reply came on 25-01-2010 regarding the CAT card issue and they made certain fare revisions. They claimed that according to new fare revision they have restricted CAT card holders from performing break journey so that they cannot avail additional concession than they originally deserved.
This is the power of R.T.I which made R.T.C to revise and review their loopholes and even correct their mistake to save public money. Please come forward to fight against any such incidents that you come across every day. We are here to help you.
Please download Complaint, RTI and Replies here.
APSRTC service quality improvisation
What was the problem? :
Over the years there were growing problems in R.T.C that aroused different difficulties for the passengers. The major problems included no details of bus routes and bus timings in bus stands, fitness of the buses, preference of luggage, ID cards for employees of R.T.C, Cleanliness of buses, etc. among various others.
What do rules say? :
A.P.S.R.T.C is the major road transport corporation in Andhra Pradesh that provides bus facilities all over the state. The services of R.T.C vary from district services to city services including various others too. It should take all necessary steps to provide the required facility to each and every passenger.
What have we done? :
We lodged a complaint, on 11-11-2009, with 30 complaints and suggestions, to the R.T.C and asked to take the required actions, so as to rectify their drawbacks to provide quality service. But the complaint was not taken seriously. So we used RTI act to file an application, on 14-12-2009, requesting an action taken report on the complaint lodged and the conversational note files with each department concerned.
Actions taken:
The reply came on 10-02-2010 with all the action taken reports and the note files of conversation between the concerned departments. Though the total information was not fully furnished, some issues were clarified and some cases were solved. The suggestions were said to be accepted, but the steps taken to implement those were not mentioned. They also defended themselves in some serious issues like Fitness certificates of buses, where they said that all buses are in good fitness conditions. This doesn’t seem to be true when we look at so many ordinary buses, running on roads, that don’t seem to be in good condition.
Though this is a partial victory by us, we have achieved to gain some information about:
Please download Complaint, RTI and Replies here.
Over the years there were growing problems in R.T.C that aroused different difficulties for the passengers. The major problems included no details of bus routes and bus timings in bus stands, fitness of the buses, preference of luggage, ID cards for employees of R.T.C, Cleanliness of buses, etc. among various others.
What do rules say? :
A.P.S.R.T.C is the major road transport corporation in Andhra Pradesh that provides bus facilities all over the state. The services of R.T.C vary from district services to city services including various others too. It should take all necessary steps to provide the required facility to each and every passenger.
What have we done? :
We lodged a complaint, on 11-11-2009, with 30 complaints and suggestions, to the R.T.C and asked to take the required actions, so as to rectify their drawbacks to provide quality service. But the complaint was not taken seriously. So we used RTI act to file an application, on 14-12-2009, requesting an action taken report on the complaint lodged and the conversational note files with each department concerned.
Actions taken:
The reply came on 10-02-2010 with all the action taken reports and the note files of conversation between the concerned departments. Though the total information was not fully furnished, some issues were clarified and some cases were solved. The suggestions were said to be accepted, but the steps taken to implement those were not mentioned. They also defended themselves in some serious issues like Fitness certificates of buses, where they said that all buses are in good fitness conditions. This doesn’t seem to be true when we look at so many ordinary buses, running on roads, that don’t seem to be in good condition.
Though this is a partial victory by us, we have achieved to gain some information about:
- The presence of complaints book with each conductor.
- The steps taken to provide timetable to each and every bus stop, with depot manager and other concerned authorities phone numbers.
- Their confession regarding the destination boards, which were not available in many routes and also not present in our regional language.
- The plans to provide bus service to all the villages that are a bit far away from the main road.
- The formation of teams to have regular inspection of private vehicles. The teams include R.T.C, R.T.A and Police department officials.
Please download Complaint, RTI and Replies here.
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